![]() You can override this option, as needed, by clicking the Turn doorbell OFF link. An audible doorbell sound is played each time a patient is added to the Check-In Queue and the queue is refreshed.(It will also turn itself OFF automatically the next time you call a customer using Call Next Patient or Call Selected Patient.) When you are finished assisting in the lobby, click the link again to turn it OFF. To indicate that you are currently assisting customers in the PSC lobby (front-of-house), click the Turn Front-of-House ON link.This enables you to retrieve or add a patient who did not sign in via the Check-In kiosk. To bypass the patient queue, click Order Entry.You can also refresh it manually by clicking Refresh. The queue automatically refreshes every 30 seconds.On the Check-In Queue page, click Order Entry and then go to step 2. If the information provided by the patient at the Check-In kiosk is incorrect (for example, if there was a typo in the patient’s name), click Cancel on the Patient Search - Advanced Results dialog box. If the information provided by the patient is correct, but the patient is not found, click Add New Patient, provide the required information, and then go to step 2. If the correct patient is found, click that patient on the Patient Search - Advanced Results dialog box and then go to step 2. The Order Entry page appears and the system searches for the patient based on the name and date of birth that the patient provided at the Check-In kiosk. For information about changing your facility, see Changing the Facility.Īfter you click Call Next Patient, a Call as dialog box appears, reminding you to use only the first name and last initial of the patient or healthcare professional.ī Call the patient or healthcare professional, and then click OK to close the dialog box. The Check-In Queue page appears only if your current facility supports this feature.Under normal circumstances, you should always use Call Next Patient, rather than Call Selected Patient, to maintain the order of the queue, as well as the accuracy of the estimated wait times.After calling the patient you must manually search for them in order entry, since they have not yet provided their name, date of birth, and phone number. If a patient appears as “1 NN” in the Check-In Queue, it indicates that they used an assisted check-in option, rather than completing the standard check-in process.(If the patient checks in outside of the specified time limit, they will be removed from the queue and treated as a standard walk-in patient.) If a patient appears in the Check-In Queue, but there is no check box next to the patient's name, it indicates that the patient has either scheduled an appointment for the current day or selected the Walk In Now option, but has not yet arrived and checked in at the facility.If the Check-In Queue page appears, click Call Next Patient to call the next patient or healthcare professional in the queue. For information about changing your lab, see Changing the Lab.Ī If the Order Entry page appears, go to step 2. Note: The Order Entry menu appears only if you can place orders with your current lab.
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